Operations Manager
Plano, TX
Contracted
Mid Level
Job Title: Business Professional - Operations Manager 3
Duration: 12 months
Work Location: Plano, TX, USA
Job Description: Brand Service Operations Manager
Contractor will be required to work only 5 days, which will include 2 weekends every month
Top Skills :
1. Monitoring and Reporting
2. Project Support
3. Problem handling and On-call support (including weekends)
Summary:
The main function of an operations manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business's success.
Seeking a highly motivated and detail-oriented Service Operations Manager to join our growing team. In this role, you will be a key player in ensuring the smooth and efficient delivery of services to our Branded locations. You will be acting as a liaison between internal departments and external customers, resolving issues, and contributing to continuous improvement initiatives.
Key Responsibilities:
• Incident Management: Respond to and resolve service incidents and requests, escalating complex issues to the appropriate teams, ensuring timely communication and resolution.
• Problem Management: Contribute to the identification and analysis of recurring problems, working with the team to implement permanent solutions and prevent future occurrences.
• Change Management: Support the implementation of changes to services and systems, ensuring minimal disruption to clients and following established procedures.
• Customer Support: Provide exceptional customer service to both internal and external stakeholders, answering inquiries, resolving issues, and ensuring customer satisfaction.
• Monitoring and Reporting: Monitor service performance and identify potential issues. Generate reports and presentations on key metrics and trends, providing insights to the operations team.
• Process and KPI Improvement: Identify opportunities for improvement in service operations processes and contribute to the development and implementation of new procedures.
• Documentation: Maintain accurate and up-to-date documentation for service operations processes and procedures.
• Collaboration: Work closely with other teams, including engineering, sales, and product development, to ensure seamless service delivery.
• Project Support: Assist with various projects related to service operations, as needed.
• Presentation Support: Assist and facilitate presentations related to all service operations.
• On-Call Support: Provide after-hours/weekend support for critical services.
Requirements:
• Bachelor's degree in a related field (e.g., Telecommunications, Information Technology, Business Administration) or equivalent experience (7+ years)
• Proven management experience in a service operations or technical support role
• Proficient with Microsoft Office Products (PowerPoint, Excel, Word, Outlook, Visio)
• Experience with data reporting and processing systems (e.g., SAP, Tableau, etc.)
• Demonstrate ability to navigate organizations and ability to drive for results
Necessary Skills and Attributes:
• Exceptional problem-solving skills for creative solutions by leveraging available resources
• Quantitative analysis skills with ability to develop and deliver a compelling story with data to support position.
• Ability to work effectively and under pressure in a fast-paced environment
• Excellent communication and interpersonal skills
• Highly organized and effective time management skills
• Strong customer service orientation
• Ability to work either independently or in a team environment to achieve goals within established time frames
Responsibilities:
� Direct the activities of the various departments in the company and is concerned with pricing, sales, production and distribution of the company's products.
� Responsible for managing the employees, creating their work schedules and distributing their duties.
� Determine employment requirements as well as interviews and hires prospective employees.
� An operations manager also trains the newly hired employees.
� Manage all the activities that are associated with the production of the products the company offers.
� Responsible for managing the performance of the employees such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifies goods and services to be sold.
� Supervise the remodeling of current the amenities and represent the company during client meetings and negotiations.
� Handle problems in a calm and collected manner, even when under pressure.
Skills:
� Microsoft office, Word, Excel
� Excellent organization and mathematical skills
� Familiarity with Windows-based computer programs a must
Education/Experience:
� Bachelor's Degree in business or related field
� Experience with payroll processing and wage attachment
� 5-7 years of Experience
Duration: 12 months
Work Location: Plano, TX, USA
Job Description: Brand Service Operations Manager
Contractor will be required to work only 5 days, which will include 2 weekends every month
Top Skills :
1. Monitoring and Reporting
2. Project Support
3. Problem handling and On-call support (including weekends)
Summary:
The main function of an operations manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business's success.
Seeking a highly motivated and detail-oriented Service Operations Manager to join our growing team. In this role, you will be a key player in ensuring the smooth and efficient delivery of services to our Branded locations. You will be acting as a liaison between internal departments and external customers, resolving issues, and contributing to continuous improvement initiatives.
Key Responsibilities:
• Incident Management: Respond to and resolve service incidents and requests, escalating complex issues to the appropriate teams, ensuring timely communication and resolution.
• Problem Management: Contribute to the identification and analysis of recurring problems, working with the team to implement permanent solutions and prevent future occurrences.
• Change Management: Support the implementation of changes to services and systems, ensuring minimal disruption to clients and following established procedures.
• Customer Support: Provide exceptional customer service to both internal and external stakeholders, answering inquiries, resolving issues, and ensuring customer satisfaction.
• Monitoring and Reporting: Monitor service performance and identify potential issues. Generate reports and presentations on key metrics and trends, providing insights to the operations team.
• Process and KPI Improvement: Identify opportunities for improvement in service operations processes and contribute to the development and implementation of new procedures.
• Documentation: Maintain accurate and up-to-date documentation for service operations processes and procedures.
• Collaboration: Work closely with other teams, including engineering, sales, and product development, to ensure seamless service delivery.
• Project Support: Assist with various projects related to service operations, as needed.
• Presentation Support: Assist and facilitate presentations related to all service operations.
• On-Call Support: Provide after-hours/weekend support for critical services.
Requirements:
• Bachelor's degree in a related field (e.g., Telecommunications, Information Technology, Business Administration) or equivalent experience (7+ years)
• Proven management experience in a service operations or technical support role
• Proficient with Microsoft Office Products (PowerPoint, Excel, Word, Outlook, Visio)
• Experience with data reporting and processing systems (e.g., SAP, Tableau, etc.)
• Demonstrate ability to navigate organizations and ability to drive for results
Necessary Skills and Attributes:
• Exceptional problem-solving skills for creative solutions by leveraging available resources
• Quantitative analysis skills with ability to develop and deliver a compelling story with data to support position.
• Ability to work effectively and under pressure in a fast-paced environment
• Excellent communication and interpersonal skills
• Highly organized and effective time management skills
• Strong customer service orientation
• Ability to work either independently or in a team environment to achieve goals within established time frames
Responsibilities:
� Direct the activities of the various departments in the company and is concerned with pricing, sales, production and distribution of the company's products.
� Responsible for managing the employees, creating their work schedules and distributing their duties.
� Determine employment requirements as well as interviews and hires prospective employees.
� An operations manager also trains the newly hired employees.
� Manage all the activities that are associated with the production of the products the company offers.
� Responsible for managing the performance of the employees such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifies goods and services to be sold.
� Supervise the remodeling of current the amenities and represent the company during client meetings and negotiations.
� Handle problems in a calm and collected manner, even when under pressure.
Skills:
� Microsoft office, Word, Excel
� Excellent organization and mathematical skills
� Familiarity with Windows-based computer programs a must
Education/Experience:
� Bachelor's Degree in business or related field
� Experience with payroll processing and wage attachment
� 5-7 years of Experience
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